How long does it take for Uber to process the results from my passing Quality Improvement course?

How long does it take for Uber to process the results from my passing Quality Improvement course?

Once you have passed the test, you can submit a screenshot or photo of your certificate to Uber.


Typically passing the course leads to reactivation, but any account changes are up to Uber's discretion. It may take Uber at least 2 business days to respond to any certificate submissions.

We recommend taking a screenshot of the certificate. While we send the certificates as PDFs, they need to be submitted in an image format like .png or .jpeg.


Please send your certificate to Uber by doing the following:


1. Go to https://help.uber.com/driving-and-delivering/article/reactivate-account-after-7x7-course?nodeId=4b81c635-caef-4dcc-9ae2-e7a34432e117

2. If you need to, log in using your Uber Driver information.

3. Follow the instructions to submit your certificate.


You can also submit your request by tapping “Help” in the Uber app.


* You will need to contact Uber directly if you have additional questions about your account status.


If you do not have your certificate, please check your email and junk mail, or search for "certificatehistory@7x7experience.com" to find the email.



    • Related Articles

    • How to sign up for the Quality Improvement Course

      If your Uber account has been deactivated then you must sign up for the Quality Improvement course and pass the test to be eligible for reactivation. Here are the instructions for signing up for the Quality Improvement Course: 1. First, make sure you ...

    • Can't access the test or no test found

      The test button should appear after the last video automatically. If it does not, try logging out of the site, closing all of your browser windows, and opening the site again. If that does not work, check that you have a good connection to the ...

    • Can I take the Quality Improvement test by itself? Do I have to retake the class if I need to take the test again?

      Unfortunately you must retake the entire Quality Improvement course if you need to retake the test. Log into the course or purchase a new subscription by clicking here. You will then be asked for your payment information. Please let us know if you ...

    • How many times can I take the test? It says I'm at the maximum

      If you are deactivated with Uber and taking the Quality Improvement Course for reactivation, you will need to take the test again and pass with a score of 11 or higher in order for Uber to consider changing the status of your account. You can take ...

    • Is the course in my language?

      We currently offer the Quality Improvement course online in English with subtitles available in English, Arabic, Spanish, Chinese (Simplified), Korean, Russian, and Portuguese, and in French with French captions. Our other courses are generally ...