General
Is the course in my language?
We currently offer the Quality Improvement course online in English with subtitles available in English, Arabic, Spanish, Chinese (Simplified), Korean, Russian, and Portuguese, and in French with French captions. Our other courses are generally ...
Trouble loading videos
If you are having trouble viewing the videos you will need to carefully try the following step by step until your videos play: 1. First, check that you have a good connection to the internet. You will need a strong WiFi connection. 2. The videos are ...
Problems with Credit Card Payments
You will need to follow the instructions below carefully to ensure your payment goes through. Trouble with registration often happens when the CVV code or the billing postal code of your credit card are incorrect. Please make sure that the postal ...
How to sign up for the Quality Improvement Course
If your Uber account has been deactivated then you must sign up for the Quality Improvement course and pass the test to be eligible for reactivation. Here are the instructions for signing up for the Quality Improvement Course: 1. First, make sure you ...
How to register your email & create an account with 7X7 Experience
Here are the instructions for making an account: 1. Create an account by entering your email address under "Log In Or Sign Up" here, OR by choosing the Google button. 2. If you are registering because you will need to send your results to Uber, make ...
How many times can I take the test? It says I'm at the maximum
If you are deactivated with Uber and taking the Quality Improvement Course for reactivation, you will need to take the test again and pass with a score of 11 or higher in order for Uber to consider changing the status of your account. You can take ...
How long does it take for Uber to process the results from my passing Quality Improvement course?
Once you have passed the test, you can submit a screenshot or photo of your certificate to Uber. Typically passing the course leads to reactivation, but any account changes are up to Uber's discretion. It may take Uber at least 2 business days to ...